Politique d'expédition et de livraison

Politique d'expédition et de livraison

Last updated: May 2026

This Shipping & Delivery Policy forms part of our Terms and Conditions (“Terms”) and should be read alongside them:
https://commodityfragrances.eu/pages/terms-and-conditions

Please review this policy carefully before placing an order, as it applies to all purchases made with us.

Shipping Options
We offer Standard and Expedited shipping options. In some cases, a third-party supplier may manage inventory and be responsible for fulfilling and shipping your order.

Standard Shipping
Free on orders over €135
For orders €135 and under, rates vary by shipping zone
Estimated delivery: 2–5 business days (excluding processing time)

Expedited Shipping
€15–€20 depending on shipping zone
Estimated delivery: up to 2 business days (excluding processing time)

If you select expedited shipping, we will follow up after your order is placed with any additional shipping details.

Please see the full breakdown of our shipping rates below.

Zone 1 : Allemagne et Pays-Bas :

Express

Standard 

Moins de 135 euros 		15,00€

5,50€

135€ et plus 		15,00€ Gratuit

 

Zone 2 : Autriche, Belgique, France, Irlande, Italie, Portugal et Espagne :

 
Express

Standard 

Moins de 135 euros 		15,00€

6,50€

135€ et plus 		15,00€ Gratuit

 

Zone 3 : Bulgarie, Croatie, Chypre, République tchèque, Danemark, Grèce, Hongrie, Pologne et Slovaquie :

 
Express

Standard 

Moins de 135 euros 		20,00€

8,50€

135€ et plus 		20,00€ Gratuit

 

Zone 4: Estonia, Finland, Latvia, Lithuania, Luxembourg, Romania, Slovenia, Sweden, Switzerland:

 
Express

Standard 

Moins de 135 euros 		20,00€

10,00€

135€ et plus 		20,00€ Gratuit

 

Tous les délais et dates indiqués pour la livraison des produits sont donnés de bonne foi, mais ne sont que des estimations.

* Veuillez noter que les envois à destination des îles et de l'Irlande peuvent nécessiter des délais de livraison plus longs en raison d'exigences supplémentaires en matière de transit et de logistique.

Pour les consommateurs de l'UE et du Royaume-Uni : cela n'affecte pas vos droits statutaires. Sauf indication contraire, les délais de livraison estimés correspondent à la première livraison disponible, et les livraisons seront effectuées dans les 30 jours suivant l'acceptation de votre commande. Pour plus d'informations, veuillez consulter nos conditions générales.

Où livrez-vous ?

We deliver to most countries within the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

*Due to customs regulations, we no longer ship to the Canary Islands or Malta. 

How can I cancel my order or change my shipping address?

Please note that orders begin processing shortly after they are placed, and our system does not pause fulfillment while requests are reviewed. Once an order has begun processing for shipment, we are unable to make changes, including address updates or cancellations, and cannot place orders on hold.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as,Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed, we are unable to change the shipping address or reroute the package. We do recommend reaching out to the carrier. They may be able to assist with rerouting the package or by marking it as “Return to Sender.” While we are unable to guarantee that an address change can be made once the shipment is in transit, this is typically the most effective option after processing has begun

Please contact our customer service team should you have any questions.

What should I do if my order is marked delivered but I haven’t received it?

 If your order is marked as delivered but cannot be located, please contact Customer Service within 7 business days of the delivery date.

Before reaching out, please:
-Wait 1–2 business days, as carriers may mark items as delivered before they arrive
-Check with anyone at your address, neighbours, your safe place, or your local post office
-Review your tracking details, including any delivery confirmation or photo
-If a signature was required, please confirm whether the name shown matches someone at your address or nearby.

We rely on the same tracking information provided by the carrier. For additional details, please review your tracking on the carrier’s website. As all orders are shipped via our fulfilment partner, we may require additional information to proceed with a claim or investigation with the relevant carrier. You may be asked to complete a Denial of Receipt form and provide details such as the contents of your order.

Orders confirmed lost or undelivered are eligible for replacement only. Reshipments must be sent to the original shipping address and are considered final sale.

By accepting a replacement, you waive the right to a monetary refund. If the replacement is returned, store credit will be issued instead.

Livrez-vous à l'international ?

Nous ne proposons pas d'expédition internationale. Si votre pays ne figure pas dans la liste ci-dessus, veuillez consulter notre site international : www.CommodityFragrances.com

Y a-t-il d'autres restrictions d'expédition ?

Les commandes ne peuvent être envoyées à des boîtes postales et/ou à des adresses APO/FPO.

Les commandes ne sont expédiées que les jours ouvrés, c'est-à-dire du lundi au vendredi.

Que se passe-t-il si ma commande est retardée ?

Si la livraison est retardée pour quelque raison que ce soit, nous vous en informerons dès que possible et vous communiquerons une nouvelle date estimée pour la livraison.

Pour les consommateurs de l'UE et du Royaume-Uni : ceci n'affecte pas vos droits statutaires. Pour plus d'informations, veuillez consulter nos conditions générales.

Comment pouvez-vous nous contacter au sujet de cette politique ?

Si vous avez d'autres questions ou commentaires, vous pouvez nous contacter par :